What is Sphere's cancellation policy when you miss a session?
If you are unable to make your session, please reschedule 24h before the session starts. And always message your Guide in the app. Please keep our cancellation and no-show policy in mind:
For the 15-minute, first-time sessions:
- Cancellation fee: if you cancel a session within 24-hours of the start time, you will be charged a $25 fee.
- No Show fee: if you miss your 15-minute, first-time session, you will be charged a $25 fee.
The fee will appear in your bank statement within 7 days after your booking.
For the full session:
- Late cancellation fee: if you cancel a session within 24-hours of the start time, your credits will not be refunded.
- No Show fee: if you miss a session, your credits will not be refunded.
Please note: Our cancellation & no-show policies are designed to respect everyone’s time and energy.
*Our session cancellation policy applies to all Sphere users.